Ingenuity Cloud Services

Outcome-led Managed Support Services

Migrating to new technology solutions can be challenging, and the management requires a high degree of technical expertise, time, and costly resources to ensure the service remains available and secure. This is where our Managed Support services come in and help your business get set for success.

Our outcome-led approach ensures that the most appropriate, value-driven solutions are designed, delivered, and managed to suit your unique requirements – no matter the environment you are set up in, our Managed Support services can be designed around any of our products including VMware Virtual Private Data Centers and Infrastructure as a service (IaaS). Achieve better performance, agility, and efficiency as we manage your ideal platform services for you, to cover almost any technology project, anywhere in the world.

Your enterprise will be thoroughly supported by our team of technical experts available 24/7/365 to ensure you are all set up on your journey to the cloud. Through our value-added services, your enterprise can focus on innovation while our teams manage your infrastructure. Streamline your organisation’s operations, tackle complex challenges, and maximise your IT budget to gain that competitive advantage today.

Managed Support with Ingenuity Cloud Services

Enterprise-grade
infrastructure
On-demand
scalability
Optimisation
and efficiency
Secure and
compliant
Robust backup
systems
Core business
focus
Rapid response
time
Exceptional business
continuity
High
availability
Customized
enterprise
solutions
Cost
reduction
Increased
Service Levels

Enterprise-grade infrastructureWith over 20 years in the hosting industry, our high-tier technologies, and strong relations with leading IT vendors, we can offer you secure, durable and reliable solutions to power your business.

On-demand scalabilityWe can deliver the right amount of IT resources for each stage of your organization's growth by scaling our services up and down to suit the needs of your business.

Optimisation and efficiencyWe will continuously ensure processes and procedures are optimised to be more time and cost efficient – reduce internal training costs and upfront IT spend by only paying for what you need.

Secure and compliantWe will prepare for potential security breaches, ensure the environment is compliant with industry standards and manage compliance audits.

Robust backup systemsIn the event of any incident, our backup and disaster recovery systems will ensure your critical data is stored securely and recovered in a timely manner.

Core business focusIt is easy to lose sight of strategic priorities when your business must manage all your IT resources in-house – we will help you maintain that focus and look after your infrastructure.

Rapid response timeYou are guaranteed round-the-clock support and quick resolution of any concerns or issues you may face with our expert team saving you valuable time and effort.

Exceptional business continuityExperience increased service level agreements minimising any potential down-time and improved performance ensuring service continuity.

High availabilityWith technology constantly evolving, we take away the costs and complexities of regularly updating and upgrading your critical infrastructure freeing up your time.

Customized enterprise solutionsOur highly skilled technical experts can build you a custom-build solution that suits the requirements of your users, applications, and critical IT infrastructure.

Cost reductionReduce up-front CapEx when provisioning for IT resources, training, and day-to-day management of complex applications in-house when you work with us.

Increased reliabilityReduce up-front CapEx when provisioning for IT resources, training, and day-to-day management of complex applications in-house when you work with us.

Support Service Plans

Our support plans below provide guidance on the catalogue of services we deliver.
Each tier can be customized with add-on services offering you the flexibility and agility you need as you scale your enterprise.

Managed

To provide increased peace of mind, Managed Support also includes infrastructure backup and restoration, capacity management and continual service improvement to ensure your organization’s IT infrastructure meets any operational and growth demands.

Co-Managed

Our Co-managed service provides a joint approach to support services with a mixture of reactive and pro-active support enabling your business to be more time and cost-efficient. We will guarantee service performance and ensure rapid resolutions of any incident by offering you a reliable point of contact with countless technical expertise available 24x7.

Essential

Our Essential Support service offers an extension of your already existing in-house skills providing you direct access to our technical expertise, including relevant technical advice and incident investigation to ensure you can restore services as quickly as possible.

Basic

We will ensure the availability of your servers within our Data Centres 24x7 as an extension of your business. Your technology teams will be in charge of managing your day-to-day operations.

Technology partners